Virtual Producer Associate

L&D VTH is a core learning team in the Global Delivery Services organization, providing multiple learning support services including design, develop and delivery of learning solutions to EY Global teams, member firms and service lines. These solutions are delivered from our centres in India and Philippines. The Virtual Producer Associate is responsible for providing live session support for the Virtual Classrooms (VCs) conducted within EY. They are also responsible to support the admin activities as per the defined processes and procedures within the agreed service level agreements. The role is also responsible to build and maintain positive and productive relationships with other team members and customers. Essential Functions of the Job: The key function of this position is to produce the Virtual Classroom learning via the virtual platform and attend to functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures. Responsibilities: Produce the virtual classroom sessions using Microsoft Teams virtual platform Always ensure to provide exceptional client service to the stakeholders Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements Become a trusted advisor to the global facilitators and regional learning coordinators Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc. Send producer feedback survey to the facilitators and regional requesters Liaise between the learner and the talent team Establish clear understanding of the EY Learning process flow and related activities Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately Strict adherence to the defined Service Level Agreements (SLAs) Ensure quality compliance as per the defined standard Global process model Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor Assists with GDS initiatives and other projects as assigned Ensures GDS organizational policies and processes are followed

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.