About the role
Technical Delivery Lead – Financial Services Consulting – Channels and Mobile – Manager / Senior Manager - Dublin
General Information Location: Dublin Available for VISA Sponsorship: YES Business Area: Platforms Contract Type: Full Time - Permanent
EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.
In EY FS Ireland, we are expanding our Consulting practice and building our Technology Consulting team as a key component of our NextWave Strategy. NextWave is EY's global strategy and ambition to deliver long-term value to clients, people and society. It is inspired by the way innovations spread through society. We are actively recruiting high achieving individuals with customer and digital platforms experience with an expertise in multi-channel technology-enabled transformation projects/programmes within Financial Services.
When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services.
By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.
Your Key Responsibilities: We are seeking a seasoned Tech Delivery Lead with a proven track record in delivering multi-channel solutions across various customer and CRM systems. The ideal candidate will be responsible for leading the delivery of technology solutions that enhance customer engagement through multiple channels, ensuring that projects are completed on time, within budget, and to the highest quality standards.
Lead the delivery of complex multi-channel technology solutions, ensuring alignment with business objectives and integrations across customer platforms.
Manage the end-to-end delivery process, from requirements gathering and solution design to development, testing, deployment, and post-launch support.
Collaborate with cross-functional teams, including business stakeholders, product managers, architects, developers, and QA analysts, to define project scope, goals, and deliverables.
Develop and maintain detailed project plans, including resource allocation, timelines, and budget tracking.
Serve as the primary point of contact for project status, risk management, and issue resolution.
Ensure the application of best practices in project management, software development lifecycle (SDLC), and Agile methodologies.
Facilitate communication and collaboration between internal teams and external vendors or partners.
Provide technical leadership and guidance to the project team, fostering a culture of continuous improvement and innovation.
Have experience operating in a fast paced, multi-vendor environment.
Conduct regular project reviews and report on progress, challenges, and successes to senior management and other key stakeholders
Stay abreast of the latest trends and developments in customer solutions to inform strategic decisions and project direction.
To qualify for the role, you must have:
Bachelor's or master's degree in computer science, Information Technology, Business Administration, or a related field.
Minimum of 8 years of experience in technology delivery, with at least 3 years in a leadership role managing multi-channel solution projects with a blue-chip consulting firm.
Extensive experience with Salesforce, Microsoft platforms (such as Dynamics 365 and Azure), EIS, and CRM systems.
Strong project management skills, with certifications such as PMP, PRINCE2, or Agile methodologies (e.g., Scrum Master, SAFe) being highly desirable.
Experience operating in a fast paced, multi-vendor environment.
Experience in delivering business value from technology as well as communicating the value to senior business stakeholders.
Excellent problem-solving, analytical, and decision-making abilities.
Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Stakeholder Management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs.
Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting tight deadlines.
Experience with budget management and resource allocation in a project context.
Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.
About the company
EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.
