Business Operations Associate Analyst

This position is responsible for daily processing and operational support functions across the Oracle Applications business in our Service Deliver Center. As an Associate Analyst, you'll work at one of our Service Delivery Centers (SDCs) located in San Antonio, TX, Alpharetta, GA or Jacksonville, FL. Here, you'll be part of a highly collaborative team where you'll quickly learn on-the-job skills to achieve your career ambitions while helping us develop new and exciting opportunities within the business. You'll participate in project teams of all sizes, assessing or collecting customer information or reviewing transactions to identify unusual or potentially suspicious activity. This could also include researching and evaluating the suspicious activity you previously identified. You'll also need to effectively document the results of your analysis. Due to this level of work, you'll need to be detail-oriented, analytical, and follow written procedures closely. Your key responsibilities · Provide written and verbal data analysis, outcome of assessments, and procedural advice regarding client processes, administration, and information · Open, organize and distribute time sensitive documentation to applicable team members · Request relevant information and supporting documentation from client · Organize, and maintain large quantities of paperwork associated with client processes · Participate in internal meetings and communicate current state client processes and tendencies · Contribute to drive efficiency within internal and client operations · Regular quality assurance efforts to ensure overall quality of deliverables · Regular communication and status updates provided daily due to time sensitivity of client procedures · Qualifications. o A bachelor's degree in General Business, Finance, Liberal Arts or related fields. o Strong customer service and organizational skills. o Experience with Microsoft Office Suite. o Excellent written and verbal communication skills needed to interact with internal team members and external client personnel. o Ability to learn and use technology and follow a linear well-defined process is necessary. o Ability to interact with clients and offer feedback on processes, trends and best practices. o Respect for the need to maintain confidentiality and tact when reviewing and discussing client issues / circumstances. o Ability to redirect attention as needed and reprioritize daily workload with direct supervision. o Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment. o Willingness to learn Oracle Applications (CX Suite, C2M) and other Oracle, and non-Oracle, Applications as the practice grows. o Willingness to learn and understand various sectors (initially Power & Utilities) along with specific client business processes and internal controls.

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