BMO Service Transformation Analyst

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Business Enablement BMO Service Transformation Analyst (Supervising Associate) The Opportunity: We are seeking a skilled and motivated Service Transformation Analyst to join the Methods and Tools team in the Business Management Office (BMO). The Service Transformation Analyst will be responsible for supporting the transformation of BMO service delivery through the identification, development and management of the methodologies, processes and tools that enable BMO services. This role supports improving efficiency, simplifying processes, enhancing customer experience, enabling scalability, and driving innovation in service processes & methods This role involves analyzing and documenting current service processes, identifying areas for improvement, and implementing innovative solutions to enhance service efficiency and customer satisfaction. Key Responsibilities: Project Management: Participate in the planning, execution, and delivery of service transformation projects. Manage project timelines, budgets, and resources. Assist the Service transformation manager to ensure projects are delivered on time and within budget. Change Management: Execute change management activities to ensure smooth transitions and minimize disruption. Process Improvement: Analyze existing service processes and identify areas for optimization. Develop and implement process improvements to enhance efficiency and effectiveness. Define and manage interfaces with other service processes. Monitor and measure the performance of service processes. Service Integration: Evaluate and recommend new services & processes to support service transformation initiatives. Document and manage the roster of BMO services, methodologies and tools that support the BMO, this includes core service definitions and tool requirements Assist Service transformation manager to implement new services, processes and tools within the BMO Stakeholder Management: Build and maintain strong relationships with key stakeholders. Communicate project progress and updates to stakeholders. Address stakeholder concerns and issues. Data Analysis & Reporting: Collect and analyze data to track service performance and identify areas for improvement. Prepare reports and presentations to communicate findings and recommendations.

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