Customer Service Representative

Location: JP Nagar, Bangalore Experience: 0 - 2 years CTC: Upto 23,000-25,000 Company Description: Hello Mentor, is the premier destination for aspiring medical professionals in Bangalore Urban. We offer tailored guidance and support to help students navigate their career choices, course selection, and institution applications. Our team of experienced advisors/mentors, who are young and passionate about career counselling & mentoring, utilize innovative tools and provide personalized mentorship to unlock each student's full potential. • A young & strong team of 200+ members which includes Doctors, Counselling Experts, Psychologists, Data Analysts & Management Professionals • We have Mentored 20,000+ NEET UG and 5000+ NEET PG & SS Aspirants so far. • Impacted lives of 500,000+ medical aspirants • Mentored & advised by top doctors & educationist of India. • One of the top companies in career counselling category in India Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements: • Any Graduate degree • Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory. • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively CTC & Other Benefits Details: • CTC Range upto 3,00,000 per Annum • 30 Annual leaves + 20 Govt Holidays • Long vacation during new year • Laptop and Phone Provided • PF, Health Insurance, Team Lunches • Great job satisfaction • Immense learning & personal development

Hello Mentor, is the premier destination for aspiring medical professionals in Bangalore Urban. We offer tailored guidance and support to help students navigate their career choices, course selection, and institution applications. Our team of experienced advisors/mentors, who are young and passionate about career counselling & mentoring, utilize innovative tools and provide personalized mentorship to unlock each student's full potential.