PwC
Website:
pwc.com
Job details:
At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. Those in organisational design at PwC, you will focus on optimising the structure and processes for businesses to enhance efficiency and effectiveness. You will help clients align their organisational structure with their strategic goals for long-term success.
Key Responsibilities
As a WS practitioner, you will play a crucial role in guiding clients through their transformation challenges by developing effective change management strategies that support clients in achieving their goals. Your responsibilities will encompass crafting and implementing tailored solutions to enhance change adoption and ensure smooth transitions, as well as designing comprehensive communication plans to facilitate clear and effective stakeholder engagement. Additionally, you will identify, and address training needs to support the successful implementation of change initiatives.
As such, the key responsibilities for this position include (but are not limited to):
Engagement Delivery
- Change Management Strategies: Demonstrate excellent knowledge of change management frameworks and methodologies to develop effective change management strategies.
- Change Management Activities:
- Conduct change impact assessments, readiness assessments, and stakeholder assessments to create engagement plans.
- Develop Leadership and end user communications
- Develop personas and journey maps
- Identify potential barriers to change and formulate mitigation strategies.
- Establish key performance indicators (KPIs) to evaluate the success of change initiatives and ensure smooth adoption.
- Stakeholder Engagement:
- Create a customized change management strategy by assessing stakeholder challenges and expectations, considering the unique needs of different persona groups.
- Engage with stakeholders to enhance their understanding of change management and ensure their active commitment to the plan.
- Communication Strategy:
- Design, develop, and implement communication strategies and materials to drive awareness and engagement across the organization.
- Articulate the vision and value of change in a manner that resonates with different stakeholder groups.
- Learning Solutions: Identify training needs and design comprehensive training plans, utilizing advanced instructional design techniques to promote effective learning and development.
- General Requirements:
- Excellent in Storyboarding and developing PowerPoint presentations.
- Communicate complex information effectively through engaging written and verbal formats tailored to the client needs and audiences.
- Ability to work through ambiguity, flexibility to adapt to changing priorities and business needs.
- Ability to work flexibly across time zones as per project requirements, ensuring seamless coordination and efficient project execution.
PwC Internal Delivery
- Stay up to date with the latest trends and advancements in organizational change management.
- Contribute to pursuit teams and proposal development, including innovative approaches and methodologies.
- Believe in the value created by diverse teams and adapting to different working styles.
- Continue to develop internal relationships and your PwC brand.
Must-have
- An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work.
- Ability to work with data to transform information into actionable insights.
- Will to work in a fast-paced environment with sometimes unpredictable circumstances or changes, comfortable working in ambiguity.
- Self-motivated with a passion for client work and teamwork.
- Superior verbal and written communication skills, strong facilitation skills.
- Will to learn, adopt and lead new ways of doing things.
- Foster an efficient, innovative, and team-oriented work environment.
- Strong work ethics, proactive and professional behavior.
Good-to-have
- Effective storytelling and communication skills to various audiences (written and verbal).
- Strategic and creative thinker, problem solver.
- Supports engagement managers in delivering engagements by identifying and addressing client needs.
- Exhibits strong ability to work independently as well as in a highly collaborative team environment.
- Proficiency in leveraging GenAI tools and capabilities (e.g., prompt engineering, AI-assisted analysis) to enhance productivity, problem solving, and delivery quality.
Educational Background
MBA or master’s degree in HR, Organizational Development, Sociology, Psychology, or related fields of study (preferably from premier B-Schools). Certifications in Organizational Change Management, such as Prosci, or any certifications in Instructional Design or Learning Solutions, are considered a plus.
Additional Information
- Travel Requirements: Travel to client locations may be required as per project requirements
- Line of Service: Advisory
- Industry: Management Consulting
- Practice: Workforce Solutions
- Designation: Experienced Associate
- Prior Experience: 2-4 years of prior relevant work experience
Preferred Work Experience: Experience in Consulting (preferably experience in Human Capital, Change & Communication Management, Learning Solutions, HR Transformation, or related fields).
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