- Location
- Mumbai Metropolitan Region
- Job type
- Full-time
About the role
Mahindra Holidays & Resorts India Limited
Website:
clubmahindra.com
Job details:
Key Responsibilities
- Experience Design & Innovation
- Curate engaging resort experiences blending local culture, tradition, and modern leisure trends.
- Innovate new activities and programs to differentiate MHRIL resorts in the market.
- Quality Assurance
- Monitor and evaluate delivery of curated experiences at resorts.
- Establish quality benchmarks and ensure consistency across multiple locations.
- Collect guest feedback and implement improvements.
- Collaboration & Execution
- Partner with local artisans, performers, and cultural experts.
- Integrate curated experiences into the overall guest journey.
- Support corporate initiatives for member engagement and retention.
- Training & Mentorship
- Train resort staff and junior curators on delivery standards.
- Build capability and creativity in designing guest experiences.
- Market Competitiveness
- Research hospitality and leisure trends.
- Benchmark against competitors to identify opportunities for differentiation.
Skills & Competencies
- Strong creativity and innovation mindset
- Excellent project management and organizational skills
- Ability to balance cultural authenticity with scalability
- Strong communication and stakeholder management skills
- Analytical ability to measure guest satisfaction and ROI
Qualifications & Experience
- Education: Graduate/Postgraduate in Hospitality, Tourism, Arts, or related field
- Experience: 5–8 years in experience design, curation, or hospitality operations
- Preferred Exposure: Leisure hospitality, cultural programming, or event management
- Track Record: Proven ability to deliver guest experiences that enhance brand equity
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