Insight Analyst - Partner Journeys

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Introduction to the Team Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. The TPM Partner Journeys team is accountable for the overall experience of TPM supply partners. This newly structured team takes a holistic, macro-level approach to define and drive experience improvements across EG. We are responsible for measuring the partner's overall experience, accounting for all touchpoints, and delivering insights to drive actionable improvements. Role Overview: This position will transform partner data into business-changing narratives through powerful data storytelling. Using your expertise in journey analytics and text mining, you'll craft compelling cases for experience improvements that stakeholders can't ignore. You'll be the bridge between complex data and strategic action, creating visualizations and stories that make partner insights impossible to overlook and easy to act upon. In this role, you will: Master the art of data storytelling by crafting persuasive narratives that transform complex analytics into clear, compelling stories with quantifiable business impact, making the invisible visible to key stakeholders across the organization. Leverage advanced text analytics to mine unstructured feedback for deep patterns and sentiment trends, turning conversation data into strategic recommendations with clear implementation paths and ROI projections. Build evidence-based business cases that quantify the impact of partner experience improvements, connecting journey friction points to key business metrics and demonstrating the tangible value of addressing partner needs. Create innovative data visualizations that make complex cross-channel partner journeys instantly understandable, helping stakeholders immediately grasp both current pain points and future experience opportunities. Establish adoption frameworks that enable partners to successfully implement your insights, demonstrating how your recommendations directly translate to improved partner performance and satisfaction. Develop measurement systems that track and communicate the business impact of implemented insights, continuously reinforcing the value of your analytical storytelling through tangible results.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.