Account Planning Manager (Singapore)

The online travel market never stands still. EG B2B unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners' growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty. We provide our partners with: Robust, scalable, groundbreaking technology Competitive rates and availability, and quality content for global travel supply Enterprise-class business-to-business support and integration services We're a team of hard-working travel enthusiasts, and our leadership is committed to ensuring everyone has the resources to succeed We work with incredible technology partners - from leading online travel companies, global bed banks, airlines and travel agents We're re-inventing travel, one day at a time, and we've got the scope and the freedom to make a difference for both partners and travelers What you'll do: This is a partner facing role where you will work closely with the Account Managers to support EG B2B partnerships across APAC. You will own partner facing relationship and collaborate with partners to understand company needs and vision, and work with Expedia's internal business partners in execution of multiple areas including product, customer service, technology, marketing, and accounting to translate that to growth for both parties Pull, analyze and report on performance weekly, monthly, and quarterly to spot trends, find opportunities and issues, and work with Analytics team to gain new insight to help Account Manager optimize business Conduct regular visits and weekly calls to manage operations focused projects and initiatives Tech Operations: Work closely with internal and partner operations team to ensure best in class operations monitoring, processes and effective management of incidents Servicing Operations: Work closely with internal and partner servicing operations team to ensure best in class servicing operation. This includes managing the largest cost drivers of our business, identifying areas for cost reduction, and driving efficiencies where possible Serve as a point of contact for Expedia's business units, providing outstanding customer service through timely, high-quality issue resolution both internally and externally You will support ad hoc internal projects where needed.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.