Technical Program Intern

The Technical Program Management Intern will support the Program Management team in various technical projects. This role involves assisting with project planning, documentation, communication, and data gathering. The intern will work alongside technical teams and stakeholders to gain practical experience in project delivery and support. Responsibilities: Assist in developing and maintaining technical project plans. Support the management of project timelines and resources. Help monitor project progress and report on potential risks. Assist in preparing and distributing project updates to stakeholders. Provide support to project teams by gathering information and documenting issues. Assist in troubleshooting technical issues under supervision. Support vendor communication and coordination. Assist in conducting project post-mortems and documenting lessons learned. Collaborate with teams to gather information and ensure compliance. Support key account interactions by assisting with project delivery updates. Assist in interfacing with internal Tech, Supply, and Operations teams to gather information. Help prepare Statements of Work (SOW's), architecture diagrams, and project plans. Assist in tracking project deadlines, milestones, and activities. Help resolve/escalate project issues with guidance. Assist in tracking customer-related metrics like CSAT and NPS. Minimum Qualifications: Currently pursuing a Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. Interest in technical program management. Basic understanding of program management concepts. Willingness to learn about APIs and technical products. Basic proficiency with project management tools. Good communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Qualifications: Exposure to or basic understanding of APIs and technical products. Some experience or familiarity with project management methodologies. Familiarity with IT or technical support environments. Basic proficiency in Google Suite.

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju's, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel's suite of communication APIs, Ameyo's omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They're a $100 million Series D funded company with $60 million in ARR.