PRIMARY FUNCTION: As a patient-focused organization, Exodus Healthcare exists to provide hope and encouragement in the lives of others. The success in this mission requires a culture of family, honor, and excellence. In this position you will provide excellent customer service to everyone you come in contact with.
As a Patient Care Representative (PCR) you will make a positive difference for patients by maximizing efficiency through facilitating and ensuring the accuracy of the information flow between medical staff.
EDUCATION:
EXPERIENCE:
- Excellent interpersonal communications skills
- Basic computer knowledge
NATURE AND SCOPE:
Reports to the PCR Team Leader of the Exodus Health Care Network.
- Functions Performed Only by Incumbent:
Responsible for receiving customers to the Exodus Health Care Network, and other duties as designated by the PCR Team Leader
- Internal and External Contacts
Interfaces with all personnel of the Exodus Health Care Network.
MAJOR POSITION RESPONSIBILITY:
- Fosters the Mission of the Exodus Health Care Network.
- Utilizes team-building concepts with an emphasis on continuous quality improvement.
- Uses the organization’s core values to guide patients through the clinic.
- Answering phones by the third ring and keeping desks attended at all times is a critical part of being a PCR member.
- Completes patient registration by reviewing accounts and other documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Inputs patient registration information into the computer system which may include gathering demographic information, inputting insurance information, and assigning guarantor accounts.
- Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
- Ability to screen calls and use judgment with respect to the degree of urgency for medical attention when required.
- Prepares paperwork for patient visits.
- Communicates with patients in a confidential, professional manner using tact and diplomacy.
- Notifies patients of co-pays, deductibles, and co-insurances, and collects any portion due.
- Reconciles cash against daily charge reports.
- Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- May perform other PCR duties such as sorting and distributing mail.
- Operates computer terminals, printers, copiers, fax and credit card equipment in a safe and efficient manner
- Utilizes excellent interpersonal communication skills in dealing with others in sometimes highly stressful situations
- Ability to work with other facilities to expedite transfers or referrals to other physicians.
- Ability to deal with a variety of situations, including patients who are ill and can at times be unreasonable and unpleasant
- Serves as the first and often the last contact with patients, and therefore functions as the public relations person for the organization.
- Ability to handle and diffuse frightened, angry, intoxicated, and possibly stressful situations.
- Greeting people by applying SAME in every interaction.
- Assists patients with questions concerning charges and insurance billing.
- Shares responsibility for the maintenance of equipment in the reception areas.
- Morning and nightly check list
- Cleaning the reception work and waiting areas.
- Other tasks as assigned by team leader or member of the Administrative team.
