Freight Bill Entry Executives

Understand all relevant aspects Freight Bill Entry process, which includes: Able to read and understand BOL and identify customer information. All billing information should be entered in client software in all required fields. Performance Parameters: · Productivity (Per SLA parameters) · Accuracy/Quality (Per SLA parameters) · Client Complaints (Per SLA parameters) · Any other metrics agreed to within SLA Role Responsibilities: · Participate in training to develop knowledge in all systems · Integrate procedural changes into daily routine · Achieve individual productivity and quality goals · Support other team members in meeting service expectations · Aid in the training of others, as needed · Provide quality review to ensure accuracy · Adhere to Company Policies and Procedures Stay current with system and procedural changes to bill entry process. Identify differences between bill entry error and system issues. Identify trends with bill entry errors and bring to management attention. Understanding of transportation operations, freight flow, terms. Understanding of bill flow process (which can differ between operating companies) · Understanding of 'down stream' effects of bill entry accuracy · Ensure adherence to EXL and YRCW Policies and Procedures

EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. By bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and embed insights into client operations. EXL serves the insurance, healthcare, banking and financial services, utilities, and transportation sectors. Headquartered in New York, our team is over 45,000 strong, with more than 50 offices spanning six continents.