IT Product Specialist (Remote based in US)

Duties and Responsibilities: · Build an advanced knowledge of the configuration options and capabilities of our Enterprise fitness chain management products · Provide business consulting and product expertise to customers, enabling comprehensive solutions to be delivered · Interpret, fully understand, and document client business requirements and needs · Analyze and resolve often complex issues using your technical acumen and your unrelenting troubleshooting skills · Be in daily contact with our clients and deliver the best possible client experience through tickets, meetings and phone calls · Collaborate with other internal departments to achieve customer satisfaction and resolve customer issues · Understand, reproduce, and report issues to our Engineering teams. Competencies, Traits and Experience: · Bachelor's degree in a technical field preferred · At least 2 years of experience of working in IT Technical Support, as a Business Analyst, or similar client facing role supporting software applications · Experience driving and handling production related incidents · Excellent communication skills both written and verbally through all levels of organizations both internally and externally · Experience with technical solutions, business processes and have an analytic and methodical approach to problem solving · Strong organizational skills with ability to multitask and prioritize deadlines in a fast-paced environment · Familiarity with databases and datasets for extraction and conversion into useful business information · Ability to travel up to 15% annually both in North America and occasionally to our headquarters in Copenhagen Other Skills and Abilities: · Knowledge or experience of the Health and Fitness industry · Experience supporting complex ERP systems · Experience with Web-services and API's (SOAP/REST) · Experience using SQL to write, extract and update data when required Soft Skills: · You are curious and want to learn from others · You are a team-player, willing to go the extra mile for our clients and your colleagues · You enjoy having daily contact with our clients · You can work independently and in a collaborative team environment · You have a pro-active mindset · You have a general solid interest in IT · You are resilient and you pay attention to detail

Exerp, a Clubessential Holdings Company, is the world's leading provider of Enterprise systems for the health & fitness industry. Through our main Software-as-a-Service ERP product, The Exerp Platform, Exerp has been focusing on solving the specific needs of the large health & fitness operators. Exerp is now used in more than 1,600 clubs and by over 6,000,000 members in 4 continents.