Sirius Cargo Solutions LLP
Website:
sirius-cargo.com
Job details:
Company Description Sirius Cargo Solutions LLP is a global logistics and freight forwarding provider founded in 2021 by executives with extensive experience in the international logistics industry. The company specializes in innovative shipping management solutions designed to support diverse client needs. Its operations are managed by a team with broad, complementary skills across logistics, transportation, and supply chain management. With a network of over 200 agents in more than 150 countries, Sirius Cargo Solutions offers wide geographic coverage and comprehensive logistics support to clients worldwide. The company focuses on reliability, efficiency, and customer-centric services in a fast-paced global trade environment.
Role Description The Executive / Senior Executive Customer Support role is a full-time, on-site position based in Dwarka. The individual in this role will handle daily customer interactions, respond to inquiries, and provide timely updates on shipments and logistics services. Responsibilities include coordinating with internal operations and external agents, resolving service issues, and ensuring accurate documentation and communication for each shipment. The role involves tracking consignments, managing service requests, and proactively informing customers about delays, requirements, or changes. The Executive / Senior Executive will also support process improvements, maintain customer records, and contribute to a positive, professional customer experience.
Qualifications
- Customer service and relationship management skills, including the ability to handle queries, resolve issues, and communicate clearly with clients.
- Knowledge of logistics, freight forwarding, and shipping processes, with the ability to coordinate with operations and international agents.
- Strong communication skills in English (and additional languages are an advantage), with professional phone and email etiquette.
- Basic computer literacy, including proficiency in MS Office, email, and CRM or logistics tracking systems.
- Attention to detail, organizational skills, and the ability to manage multiple cases or shipments simultaneously.
- Ability to work on-site in Dwarka, collaborate with cross-functional teams, and adapt to a fast-paced environment.
- Prior experience in customer support, logistics, or related fields is preferred; experience in international freight forwarding is an asset.
- Relevant diploma or bachelor’s degree in business, logistics, supply chain, or a related discipline is beneficial.
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