Group Concorde
Website:
groupconcorde.com
Job details:
Role Overview:
We are seeking a highly organized and experienced Executive for our Reservation & Ticketing department. The candidate will be responsible for handling airline reservations and ticketing services, ensuring accuracy and timely delivery, and providing top-notch customer service.
Key Responsibilities:
• Manage airline reservations and ticketing for both domestic and international flights.
• Handle queries and provide assistance to customers regarding flight schedules, availability, fares, and related services.
• Process cancellations, changes, and refunds in accordance with airline policies.
• Ensure compliance with airline ticketing rules and procedures, including fare calculation and fare rules.
• Coordinate with airline partners and maintain strong relationships to facilitate smooth operations.
• Provide exceptional customer service and resolve any issues or discrepancies in a timely manner.
• Stay updated on airline regulations, policies, and industry trends.
• Assist in managing group bookings and special requirements as needed.
• Prepare daily, weekly, and monthly reports on ticketing and reservations activities.
Qualifications:
• Bachelor’s degree in a relevant field is preferred.
• Minimum of 1 years of experience in airline reservation and ticketing.
• Proficiency in airline reservation systems (e.g., Amadeus).
• Strong knowledge of airline ticketing policies, procedures, and fare rules.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Detail-oriented with strong organizational skills.
• Customer-focused with the ability to handle customer queries professionally and efficiently.
Click on Apply to know more.