Foxtale
Website:
foxtale.in
Job details:
Key Responsibilities:
• Monitor and Evaluate: Audit customer interactions (calls, emails, chats, social media ) for adherence to company policies, quality standards, and customer satisfaction benchmarks.
• Performance Analysis: Analyze data to identify trends, strengths, and areas for improvement in customer support delivery.
• Provide Feedback: Foxtale is a fast-growing D2C skincare brand focused on science backed, performance-driven products.
• Documentation: Maintain accurate records of evaluations, feedback sessions, and quality improvement initiatives.
• Collaboration: Work closely with the Training and Development team to identify training needs and improve team performance.
• Reporting: Prepare and present quality performance reports, highlighting key findings and recommendations.
• Process Improvement: Suggest and implement improvements to quality monitoring processes and customer support workflows.
• Compliance: Ensure all customer interactions comply with company policies and relevant regulations.
Kindly share your resume on vaibhavi.sawant@foxtale.in
Click on Apply to know more.