DHL
Website:
dhl.com
Job details:
Key Result Areas and Key Performance Indicators
S.no
Key Result Areas
Key Performance Indicators
Drive service quality and excellence
- Delivery performance of inbound DP within 4 hours of load arrival
- % undelivered shipments
- % Return to origin (RTOs)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
- Achievement of target NPS Scores for the service center
- COD cash tally (Number of instances of errors in cash tally)
Drive Operations Process Efficiency and capability
- % increase in operational productivity in the service center
- Shipments/FTE
- Net stops / FTE
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
Drive employee morale and engagement
Click on Apply to know more.