TALENTMATE
Website:
talentmate.com
Job details:
Job Description
- Purpose
- Key Responsibilities
Responsibilities
Conduct tracking of shipments of customers‟ (other than national & regional key accounts) shipments as per the defined standard operating procedures (SOPs)
Identify cases of late delivery, non delivery, return to origin and related exceptions and follow up actively for closure as per the defined procedures; prepare and send updates to the Team Lead
Identify instances of held back shipments and conduct clearances within stipulated timelines; prepare updates on held backs and send to the Team Lead
Obtain customer claim requests / escalations from contact center for delivery of shipments and conduct requisite action for closure as per the defined procedures
Conduct direct handling of specific customer complaints and ensure frequent follow ups for resolution of the pending issues
Track the delivery performance of shipments by monitoring and updating TATs for delivery; prepare reports on TATs achieved on a regular basis
Responsible for handling customer claim requests as per company policy and procedures Responsible for handling calls professionally within the stipulated timelines
- Key Result Areas and Key Performance Indicators
Job Details
Role Level: Executive-Level Work Type: Full-Time Country: India City: Secunderabad ,Telangana Company Website: http://www.bluedart.com Job Function: Others Company Industry/
Sector: Transportation Logistics Supply Chain and Storage
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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