Website:
axismaxlife.com
Job details:
Career Opportunities Job Code: IJP- Executive Customer Engagement Position
Executive – Customer Engagement
No. of Positions Department
Operations
FunctionOperations - Agency
Reporting to
Asst Manager - Customer Engagement
Band5
Location
Coimbatore APC
Last date of submission Key Responsibilities:
· Managing office administration assets and upkeep of the same.
· Agents Contracting
· New Business Processing
· Banking of Initial & Renewal Premium
· Managing Petty cash & vendor payments
· Retention of Surrender Requests
· Execution of all Service Requests - Post Policy Issuance
· Reverting on customer queries and complaints
· Maintaining high NPS Scores
· Life and Health Claims processing
· Handling compliance issues.
· Audit Rating
Measure of Success:
· Service to Delight- 3Days
· Customer Engagement - 70%
· Surrender Retention - 68%
· NPS-85
· 100% Banking with 24 hours.
· Vendor payment TAT should be < 10 days
· Surrender Requests <1%
· 100 % Accuracy of POS requests
· 100 % Accuracy of Customer service
· Zero Day upload of POS & Claims Docs in FTP server.
· Audit rating 2
Desired qualifications and experience:
· Graduate / Post-Graduate in any discipline.
· Minimum 2 years’ experience handling front end customer services
· Knowledge of service quality is required
Knowledge and skills required:
· Must be highly customer centric
· Excellent communication skills
· Good co-ordination skills
· Data management on Excel should be good
Click on Apply to know more.
