Website:
satchmoholdings.in
Job details:
CRM Executive will be the primary point of contact for customers post-booking, ensuring a smooth and transparent experience through timely communication, accurate documentation, and prompt resolution of queries. The role also requires maintaining MIS trackers and reports to give management visibility into customer documentation, escalations, and registration status.
Key Roles & Responsibilities
Customer Interaction
- Act as the first point of contact for customer queries, concerns, and requests post-booking
- Communicate proactively with customers on payment schedules, project updates, and possession timelines
- Handle customer escalations with empathy and professionalism, resolving issues within defined timelines
- Conduct periodic check-ins with customers to ensure satisfaction and address concerns early
Documentation & Records
- Collect, verify, and process customer documents required for booking, agreements, and registration
- Coordinate with customers to ensure timely submission of KYC and other mandatory documents
- Prepare and share booking confirmations, payment receipts, and agreement copies with customers
- Maintain organized, up-to-date physical and digital records for each customer file
Agreement & Registration Support
- Guide customers through the agreement execution and registration process
- Liaise with the Legal team to ensure documentation complies with requirements before customer sign-off
- Track registration timelines and keep customers informed of status and next steps
- Coordinate scheduling of appointments for document signing and registration
MIS & Reporting
- Maintain daily/weekly trackers of customer documentation status, pending KYC, and agreement/registration progress
- Prepare periodic MIS reports on customer escalations, resolution turnaround time, and outstanding cases
- Update and maintain accurate customer data in the CRM system for reporting purposes
- Generate summary reports for management on registration timelines, possession schedules, and documentation gaps
Coordination & Reporting
- Work closely with Sales, Finance, and Legal teams to resolve customer-related issues quickly
- Escalate recurring issues or documentation gaps to management for process improvement
Click on Apply to know more.