dau Agency
Website:
dauagency.com
Job details:
Job Title: Executive - Client Success (Digital/Media)
Experience: 1-2 years
Location: Gurgaon, Haryana
About the RoleWe are looking for a proactive and detail-oriented Client Success Executive with experience in a digital marketing agency. The ideal candidate will be responsible for managing client relationships and ensuring the smooth execution of deliverables across the digital spectrum—SEO, Paid Media, Social Media, Google Business Profiles (GBP), and Content. This role demands strong communication skills, ownership mindset, and the ability to coordinate across internal teams and clients seamlessly.
Key Responsibilities- Act as the primary client liaison, ensuring alignment, timely communication, and consistent delivery.
- Drive the execution lifecycle across services including SEO, Paid Campaigns (Google, Meta, LinkedIn), Social Media Marketing, GBP Optimization, and Content Marketing.
- Work closely with internal teams (SEO, Paid, Social, Creative, Tech, and Content) to ensure on-time and quality output.
- Lead weekly planning, reporting, and review calls with clients; ensure action items are documented and closed.
- Track KPIs and delivery SLAs across all projects; proactively flag risks, dependencies, or blockers.
- Collaborate with internal stakeholders to ensure client expectations are translated into clear task plans.
- Stay updated with industry trends and help identify growth opportunities and optimizations for clients.
- Support the strategy team in drafting proposals, pitch decks, and performance analysis reports.
Requirements- Minimum 1 year of experience in client servicing at a digital marketing agency.
- Strong exposure to the digital ecosystem, including SEO, Paid Media, Social Media, GBP, and Web Projects.
- Familiarity with tools like Google Analytics, Search Console, SEMrush, Ahrefs, Meta Business Suite, Google Ads Manager, and GMB Dashboard.
- Excellent client communication and stakeholder management skills.
- Ability to multitask across projects, prioritize effectively, and maintain delivery discipline.
- Comfort with tracking KPIs, managing timelines, and coordinating with multi-disciplinary teams.
What We’re Looking For- Based in Gurgaon or willing to relocate.
- Strong written and verbal communication skills in English.
- Independent, accountable, and detail-oriented with a collaborative mindset.
- Thrives in a fast-paced, high-ownership agency environment.
Click on Apply to know more.