CodeAce IT Solutions LLP
Website:
codeace.com
Job details:
We are hiring a Client Relations Executive to manage and support our clients from Europe and the US.
This role requires someone with excellent English communication skills, a proactive mindset, and a passion for client service.
The ideal candidate will have 1–2 years of experience in client handling or international support, preferably in the IT or services domain.
Key Responsibilities:
- Act as the main point of contact for foreign clients from Europe and the US, ensuring professional and timely communication
- Understand client requirements and coordinate with internal teams
- Build and maintain strong relationships with international clients through email, calls, and virtual meetings
- Maintain detailed client records, prepare reports, and update CRM tools
- Assist in the preparation of proposals, presentations, and other client-facing documents
- Ensure high levels of client satisfaction by managing queries and providing solutions proactively
- Coordinate across departments to ensure smooth project execution and support
Requirements:
- 1–2 years of experience in client service, client coordination, or support (preferably in IT/tech industry)
- Excellent verbal and written English communication skills
- Confident, presentable, and comfortable dealing with international clients
- Good knowledge of MS Office tools (Excel, Word, Outlook)
- Ability to multitask and handle time zone differences
- Bachelor’s degree in Business, Marketing, Communications, or related field
Preferred:
- Prior experience in IT services, BPO, or working with international clients
- Knowledge of CRM tools or project management platforms
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
Click on Apply to know more.