Thomas Cook India
Website:
thomascook.in
Job details:
Please find the JD.
Role - Training Executive
Working Days: Monday to Saturday
Shift duration: 9 hours, scheduled anytime between 8:00 AM to 8:00 PM as per roster.
Required Skills: Good communication, analytical skills, and knowledge of call center
metrics as QA/training staff
Requirements:
• minimum 1 to 2 years of expereince in Traning & Quality in Call audits
• Good communication skills.
Key responsibilities include:
• Monitoring agent performance
• Developing and delivering training programs
• Conducting call audits and providing feedback
• Identifying areas for improvement and implemention
Click on Apply to know more.