- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
About the role
EXL
Website:
exlservice.com
Job details:
- Handle policy servicing requests such as address changes, beneficiary updates, reinstatements, cancellations, and policy amendments.
- Process policy issuance, renewals, endorsements, and documentation as per defined SLAs.
- Respond to policyholder queries via email, calls, or internal ticketing systems.
- Maintain accurate policy records and update systems with required information.
- Review and validate documents for completeness and compliance.
- Coordinate with underwriting, claims, billing, and operations teams for issue resolution.
- Ensure adherence to compliance, regulatory, and company guidelines.
- Track service requests and maintain turnaround timelines.
- Identify process improvement opportunities and highlight operational risks.
- Support audits, reporting, and quality checks when required.
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