- Location
- Pune Division, Maharashtra, India
- Job type
- Full-time
About the role
EXL
Website:
exlservice.com
Job details:
- Handle customer inquiries via phone, email, chat, or other platforms with professionalism and empathy.
- Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
- Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.
- Document interactions and update systems accurately to ensure seamless follow-up.
- Collaborate with internal teams to resolve complex issues and enhance customer experience.
- Adhere to company policies, compliance standards, and service-level agreements (SLAs).
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