Motovil India
Website:
motovil.com
Job details:
Post - Executive – Fitment Facility Service
Department - Service / Customer Experience
Location - Ahmedabad
Job Purpose
To build and manage a network of fitment/installation workshops, ensure quality installation service for customers, maintain service records, and generate customer feedback content (reviews, photos, videos) to support marketing and quality efforts.
Key Responsibilities
• Identify, onboard, and tie up with local workshops/fitment centres for product installation services
• Coordinate scheduling of installations between customers and workshops
• Ensure installations are carried out as per company standards and timelines
• Visit/audit workshops periodically to check service quality and compliance
• Maintain and update database of empanelled workshops/fitment centres (location, capacity, contact details, agreements)
• Maintain complete service records for each installation (customer details, product, workshop, date, status)
• Collect customer feedback post-installation - reviews, ratings, photos, and videos
• Coordinate with customers to resolve fitment-related complaints or issues
• Build relationships with workshop owners/technicians to ensure smooth long-term partnership
• Share collected reviews/photos/videos with the marketing team for promotional use
• Prepare periodic reports on installation volumes, workshop performance, and customer satisfaction
Required Skills
• Strong relationship-building and negotiation skills (for workshop tie-ups)
• Willingness to travel locally/regionally to visit workshops
• Good record-keeping and reporting ability
• Basic understanding of the product/fitment process
• Comfortable using smartphone/apps for collecting photos, videos, and reviews
• Good communication and customer-handling skills
Qualification & Experience
• Graduate (any stream; automobile/technical background preferred but not mandatory)
• 1–3 years of experience in service coordination, dealer/workshop management, or field service roles
• Two-wheeler/vehicle for local travel preferred
You can reach out to us at qfassenterprise@gmail.com or +916357510384
Click on Apply to know more.
