StuCred® Real-Time Student Credit
Website:
stucred.com
Job details:
Experience
6 Months to 1 years of experience in Banking, NBFC, FinTech, Financial Services, Customer Support, Operations, or related domains.
Fresh graduates with strong analytical skills and proficiency in Microsoft Excel are encouraged to apply.
Qualification
Graduate in any discipline (B.Com, BBA, B.Sc, BA, or equivalent).
Basic understanding of banking operations, credit bureau processes, or financial services will be an added advantage.
Job Summary
We are looking for a detail-oriented and analytical Executive – Credit Bureau Operations & Dispute Resolution to manage customer credit bureau disputes, data reconciliation, bureau reporting updates, and grievance resolution processes. The role requires close coordination with internal teams to ensure accurate reporting, timely dispute resolution, and compliance with regulatory timelines.
Key Responsibilities
Dispute Intake & Resolution
- Log, track, and categorize credit bureau disputes received through bureau portals, official email channels, and internal escalations.
- Review customer grievances related to credit bureau reporting, payment updates, DPD status, account closures, and account information.
- Coordinate with Operations, Collections, and Customer Support teams to gather supporting records and documentation.
- Prepare responses and maintain dispute trackers to ensure timely closure.
Maker-Checker Operations
- Perform the Maker function by retrieving account histories, validating payment records, and preparing correction requests.
- Coordinate with designated Checkers for review, approval, and implementation of updates.
- Maintain proper documentation and audit trails for all bureau corrections.
Credit Bureau Data Management
- Generate and review periodic data dumps to identify delayed, missing, or inaccurate bureau updates.
- Prepare and validate bureau update files before submission.
- Support reconciliation between internal systems and credit bureau records.
- Data Analysis & Rectification
- Investigate rejected bureau records and reporting exceptions.
Identify and rectify discrepancies such as:
- Incorrect DPD reporting
- Payment update mismatches
- Account status errors
- Write-off or settlement reporting issues
- Customer information mismatches
- Ensure data accuracy and completeness before resubmission.
- Regulatory Compliance & TAT Management
- Ensure disputes and consumer grievances are resolved within prescribed turnaround times.
- Monitor regulatory timelines and compliance requirements.
- Escalate critical issues and delays to relevant stakeholders.
- Reporting & MIS
- Prepare daily, weekly, and monthly MIS reports related to disputes, bureau updates, and operational performance.
- Track pending cases, closures, and key performance metrics.
- Provide regular updates to management on dispute status and resolution trends.
Required Skills & Competencies
- Proficiency in Microsoft Excel, including VLOOKUP, Pivot Tables, Filters, and basic data cleaning functions.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy while handling financial data.
- Good written and verbal communication skills.
- Ability to identify data discrepancies and reporting anomalies.
- Strong organizational and time-management skills.
- Ability to manage multiple assignments and meet deadlines.
- Basic understanding of credit bureau reporting, banking operations, or financial services is preferred.
- Budget : 2 LPA- 3.5 LPA
Click on Apply to know more.