Data & AI Product Analyst

Under the direction of product managers, work with partner agencies to define and document policy priorities, business processes, and innovation opportunitiesin order to help inform the Data Office's approach to innovation and data product delivery. Communicate business needs to technical teams and technology vendors and ensure technical products and services meet business needs; propose and design technical and process solutions. Evaluate data product performance through usage metrics, stakeholder feedback, and technical diagnostics; synthesize findings into recommendations for product roadmaps and prototypes. Collaborate with product managers, engineers, and analysts to define and track success metrics for data and AI products. Prototype small-scale AI/ML and analytics solutions using tools such as Python, R, or low-code platforms to demonstrate feasibility and inform future work at scale. Monitor trends in AI, ML, and data tooling to identify emerging technologies that could benefit Commonwealth agencies. Translate pilot findings into clear documentation and business cases for scaling innovation. Support the development of frameworks and playbooks for evaluating new data and AI technologies. Support efforts to streamline collaboration among the Data Office, Technology Office, and AI Center of Excellence. Communicate findings, recommendations, and project updates to non-technical stakeholders and executives.

The Executive Office of Technology Services and Security (EOTSS) is the state's lead office for information technology. We provide enterprise-level IT services and infrastructure, including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive data and digital services to 40,000 internal stakeholders plus the residents, businesses, and visitors to the Commonwealth of Massachusetts. Under the leadership of the Chief Data Officer, the Massachusetts Data Office (MDO) partners with organizations across state government to transform how agencies use data to improve policies, services, and operations and better serve Massachusetts residents. We establish data procedures and policies, streamline data systems, and drive innovation in enterprise-wide data management and analytics. We're responsible for the enterprise data and information strategy and for facilitating data sharing among state agencies and with the public.