About the role
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<div><strong>Benefits:</strong></div>
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<li>401(k)</li>
<li>401(k) matching</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
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<strong>Job Summary<br></strong>The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. </div><div><strong>Responsibilities </strong></div><ul>
<li>Welcomes guests in a friendly, prompt and professional manner.</li>
<li>Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.</li>
<li>Up-sells rooms whenever possible to maximize hotel revenue.</li>
<li>Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.</li>
<li>Issues, controls and releases guest safe-deposit boxes.</li>
<li>Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li>
<li>Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.</li>
</ul><div><br></div><div><strong>Qualifications</strong></div><ul>
<li>1-2 years customer service experience.</li>
<li>Ability to stand for 8 hours</li>
<li>Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. <br><br>
</li>
</ul><div><strong>Benefits/Perks</strong></div><ul>
<li>Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates</li>
<li>We offer an excellent travel discount program.</li>
<li>Opportunity to grow, we promote from within</li>
</ul><div><strong>Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. </strong></div>
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