About the role
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<strong><em>Grow with us!<br></em></strong><br>
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</div><div>We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!<br><br>
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</div><div>But it all starts at the front desk – where all <strong>of our Team Players (what we call our employees) </strong>are responsible for creating a positive member experience through superior level of customer service and cleanliness.<br><br>
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<strong>Essential Duties and Responsibilities <br></strong><br>
</div><div>- Provide an exceptional customer service experience.<br><br><br>
</div><div>-Responsibilities include:<br><br>
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<li>Check members into the system.</li>
<li>Take prospective members on tours then assist them with the new account sign-up process</li>
<li>Facilitate needed updates to member’s accounts.</li>
<li>Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.</li>
<li>Detailed cleaning in all areas of the facility.</li>
<li>Close shift for that business day.</li>
<li>Create a bank deposit for next day.</li>
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<strong>Qualifications/Requirements <br></strong><br>
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<li>Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.</li>
<li>People with positive mental attitudes excel here!</li>
<li>Customer service background preferred.</li>
<li>Punctuality and reliability is a must.</li>
<li>Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li>
<li>High School diploma/GED equivalent required.</li>
<li>Must be 18 years of age or older.</li>
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<strong>Physical Demands <br></strong><br>
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<li>Continual standing and walking during shift.</li>
<li>Continual talking in person or on the phone during shift.</li>
<li>Must be able to occasionally lift up to 50 lbs.</li>
<li>Ability to work 3rd shift (overnights).</li>
<li>Will occasionally encounter commercial cleaning products during shift.</li>
<li>Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.</li>
<li>Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.</li>
<li>Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.</li>
<li>Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.</li>
<li>Need a day off? Full time employees have paid leave to take a break!</li>
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<strong>Benefits & Perks<br></strong><br>
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<li>Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay</li>
<li>Every Team Player receives a FREE Planet Fitness Black Card Membership</li>
<li>Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources</li>
<li>PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players</li>
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<br><br><strong><em><br>What are you waiting for?</em></strong><strong> APPLY TODAY!</strong>
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