Overview
The Everywhere FOH Human delivers an incredible customer and community experience focused on building a fun, welcoming, and safe space. The goal is to build a community through the shared experience of craft beverage enjoyment. This role encompasses all front-of-house duties, but focuses particularly on customer service and experience. The best candidate is one that is self-motivated, team-oriented, and an incredible communicator. Most importantly, we’re looking for someone with a passion for hospitality and building relationships.
Keys to Success
- Willingness to learn the Everywhere products and share that knowledge
- Genuine, warm, and inviting personality
- Ability to work as part of a high functioning team
- Attention to detail
- Proficiency with Slack, Google Suite, and POS Systems
- Excellent written and verbal communication skills
- Strong sense of professionalism and pride in work
Minimum Job Requirements
- Ability to stand/walk for extended periods
- Ability to reach overhead, bend, squat, kneel & carry the product necessary for customer service needs and inventory restocking
- Ability to perform maintenance items: sweeping, mopping, emptying trash & general upkeep
- Ability to safely assist in the moving of a full 1/2 BBL keg up to 40 inches off the ground
- At least 21 years old
- Passion for professionalism & positivity amongst co-workers, guests, and management
- Willingness and ability to learn about craft beer and other beverages
- Flexible schedule with availability on weekends and holidays
- Responsible Beverage Server (RBS) training, or willingness to obtain within 90 days
Essential Job Duties
- Create an experience driven & welcoming environment with a focus on guest satisfaction
- Make informed customer recommendations by assessing guest needs and preferences
- Utilize POS systems to accurately create tabs, track purchases, and collect payments
Essential Job Duties (continued)
- Avoid customer regarded issues by restricting alcohol intake and attempting to curtail inappropriate behavior, when necessary
- Expertly & consistently pour beverages & fill crowlers from our draft system
- Set up the tasting room before service, and break down at the end of service
- Regularly bussing & cleaning tables, stocking glassware & merchandise, and maintaining an aesthetically pleasing environment
Compensation
- $18/hour + Gratuity
- Holiday pay on 6 set company holidays (available in handbook)
- Paid Time Off accrued up to 2 weeks
- Employee Discounts