Supv Credit and Collections

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS

JOB TITLE: Supervisor, Credit & Collections
REQUISITION: CUS00IJ
DEPARTMENT: Credit & Collections (Revenue Management) – Raytown Customer Care Center
LOCATION: Raytown. MO
PAY RANGE: $84,500 - $112,600

Scheduled Work Hours:   Monday - Friday, 8:00 a.m. - 5:00 p.m.

Summary of Primary Duties and Responsibilities:
This position is responsible for the supervision of department that handles credit and collection administration and processes.  Supervised tasks include, but are not limited to outbound courtesy calls, returned check processing, various credit exception and approval processing, deposit administration, non-pay disconnect processes, bankruptcy processing, payment processing, auto pay administration (Bank Draft & Credit Card), Energy Assistance program management, and Revert To Owner administration.

Other responsibilities include appropriate communication and liaison activities between the Customer Contact Center, Technology Services, Scheduling, Field Collection and Credit team related to collection activity, remittance, and financial processes.  Ensure that regulatory requirements for both Kansas and Missouri customers are met and serve as an expert in the field of regulatory compliance for the credit functions.  This position will occasionally be required to appear in court as a representative of the company in litigation cases or bankruptcy hearings.  

Other functions include:
• Provide functional and technical expertise to team members and other internal departments.
• Review employee productivity and quality reports and quality reports and provide coaching as necessary.
• Perform quality reviews of employee work, both quality and productivity.
• Collaborate with other departments to maintain compliance with SOX controls including, but not limited to:  NACHA compliance, Red Flag Rules, PCI compliance.
• Collaborate with training and quality teams in developing standard operating procedures and training for the department.
• Perform troubleshooting steps for employee computer issues, system issues, and vendor management.
• Plan, lead, and execute the objectives of projects and reviews initiated to address specific objectives and goals.  
• Identify the need to conduct specific reviews or projects to address known risks or operational inefficiencies within the remittance department. 
• Back up other supervisory roles in the C&C department as needed including Revenue Protection.
• Manage day-to-day activities and help prioritize activities for efficiency and customer satisfaction
• Review and approve timesheets, know and consistently apply attendance policies for employees represented by both IBEW 1613 and IBEW 1523.

Education & Experience Requirements:
A Bachelor’s degree in Business, Computer Science, or a related field is preferred. The role typically requires 6 years of related functional experience, which may include customer service, collections, or supervisory work. Requires 3 years of leadership experience, which can be gained concurrently with functional experience. Leadership may include direct management, informal guidance, mentoring, leading projects, or overseeing daily work activities.

Skills, Knowledge and Abilities Required:
Requires skills in leadership, motivation, team building and management of employees.  Must be proficient in Microsoft Office software.  Must have good working knowledge of Billing Standards, Terms and Conditions.  Must have strong communication, interpersonal relations and analytical skills.  This position will require extensive cooperation with internal customers and external energy customers.  The individual must be assertive and be able to prioritize and multi-task.  Must be able to demonstrate sound judgment and be able to interact with tact, diplomacy, and logic.  This position will require accuracy and timeliness on strict deadlines.  Project management skills are preferred as well as the ability to troubleshoot issues and react quickly to business needs and regulatory requirements.

Licenses, Certifications, Bonding, and/or Testing Required
None

Working Conditions:
Normal office working conditions.  Must have an excellent work and attendance record.  Must be able to work additional hours, sometimes on short notice.  Occasional overnight travel may be required.

Evergy has a clear mission – To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone – regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status – has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Evergy, Inc. (NYSE: EVRG) serves approximately 1.6 million customers in Kansas and Missouri. They were formed in 2018 when long-term local energy providers KCP&L and Westar Energy merged. They are a leader in renewable energy, supplying nearly half of the power we provide to homes and businesses from emission-free generation.