CGI
Website:
cgi.com
Job details:
Position Description
Job Title: Event Mentoring & Command Center Operator
Position: Senior Software Engineer
Experience: 6-8 Years
Category: Software Development/ Engineering
Shift: Timing/rotation etc. details
Main location: India, Karnataka, Bangalore
Position ID: J0126-0880
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Position Description:
Key Responsibilities:
- Event Monitor, Monitoring Application, Infra, Cloud Platform, Batch Schedule Jobs alert that impact local and global operations.
- Collaborate with internal technical teams and external vendors to manage and resolve service-impacting events.
- Escalate critical events and provide guidance to Site Manager and technical teams promptly.
- Produce accurate, time-sensitive communications and reports during incidents.
- Log, track, and mentor teams on the sequence and resolution of events during crises.
- Engage support groups and coordinate technical bridges to minimize production impacts.
Preferred Skills:
- Hands-on experience with monitoring tools (Moogsoft, BPPM, Petrol, Splunk) and ITSM tools (Remedy, SNOW).
- Strong analytical and problem-solving skills; capable of guiding L1 support teams using SOPs.
- Good understanding of ITIL processes.
- Ability to work under pressure and mentor teams in a fast-paced environment.
- Incident Management, Event Management, Major Incident Management, Crisis Management, Command Centre
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Click on Apply to know more.