About ETS
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
- We are seeking a Technical Writer – Product Documentation Specialist to develop clear, concise, and user-friendly documentation for our web applications. This role requires a strong technical aptitude, excellent writing skills, and the ability to translate complex concepts into easy-to-understand materials. The ideal candidate will have experience creating user guides, help documentation, FAQs, and other technical content for web applications.
This is a
mid-level position requiring a
minimum of 3 years of experience in technical writing. A
college degree is preferred, and previous experience in the
credentialing industry is a plus. Fluency in English and proficiency with
Microsoft Office tools are required.
Roles & Responsibilities
- Develop, write, and maintain FedRAMP-compliant documentation, including System Security Plans (SSPs), Policies and Procedures, Security Assessment Reports (SARs), Plan of Action and Milestones (POA&M), and other security-related documentation.
- Collaborate with the security team, system administrators, and technical staff to ensure accurate documentation of system configurations, security controls, and compliance requirements.
- Assist in preparing documentation for FedRAMP audits and assessments.
- Ensure all documentation meets NIST, FISMA, and FedRAMP requirements and is continuously updated to reflect system changes and configuration updates.
- Support Configuration Management processes by documenting changes to systems and ensuring security impact assessments are reflected in documentation.
- Conduct thorough reviews of existing documentation to ensure completeness, accuracy, and compliance with federal security standards.
- Provide input and guidance on maintaining the accuracy and integrity of system security documentation throughout the system’s lifecycle.
Key Responsibilities
Knowledge, Skills and Experience Requirements
- Create and maintain user guides, FAQs, release notes, and online help documentation for web applications.
- Work closely with product managers, developers, and support teams to gather information and translate technical concepts into clear documentation.
- Ensure documentation is well-structured, consistent, and aligned with company branding and style guidelines.
- Review and update documentation regularly to reflect product changes and new features.
- Assist in developing training materials and internal process documentation as needed.
- Utilize Microsoft Office tools (Word, Excel, PowerPoint) to create and format professional documentation.
- Organize and maintain a documentation repository for easy access and version control.
- Conduct usability testing of documentation and incorporate user feedback for continuous improvement.
Qualifications
- Minimum 3 years of experience in technical writing, specifically for web applications.
- Strong technical aptitude and ability to quickly understand new software and workflows.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with documentation tools.
- Fluency in English, with excellent writing, editing, and proofreading skills.
- Ability to collaborate with cross-functional teams, including developers, product managers, and customer support.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple projects simultaneously.
Preferred Qualifications
- Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field.
- Previous experience in the credentialing industry or a related field.
- Experience with content management systems (CMS), version control tools, or help authoring software.
- Knowledge of HTML, Markdown, or other web-based documentation formats.
Behavioral Competency Requirements
Achieving Results
Accountability: Assumes ownership for the success of team’s tasks and projects. Puts forth best effort consistently on all responsibilities. Works with team to ensure delivery of tasks and projects. Accepts responsibility for team’s mistakes and failures.
Quality Focus: Takes a thorough and detailed approach to all work tasks. Checks the team’s work carefully to ensure quality, accuracy and completeness. Works to actively exceed others’ expectations. Raises potential causes of concern ahead of time to prevent mistakes and inconsistencies.
Prioritizing and Planning: Prioritizes tasks/assignments for team by considering importance, complexity, deadlines and resources. Takes an orderly and structured approach to work that allows others to follow. Creates comprehensive and realistic plans to achieve team’s objectives. Uses systems, tools, and processes to track progress of plans and commitments.
Organizational Agility: Recognizes differences in goals and priorities between teams. Leverages influencers and decision makers across different teams to get things done. Works effectively laterally and vertically across functions. Uses organizational strategies and processes to achieve goals.
Collaborating Effectively
Communication: Asks open questions to understand others’ insights and needs. Conveys ideas and information in a clear, convincing and credible way. Appeals to each person’s interests by leveraging logic, emotion and connections. Actively listens and summarizes to demonstrate understanding to others.
Building Teams: Identifies, supports, and promotes common goals and shared values. Role models an open approach and sharing of information. Actively fosters positive interactions between team members. Understands and utilizes individual’s strengths to maximize team effectiveness.
Motivating and Engaging: Tailors feedback to the individual, team or accomplishment. Inspires others through own dedication and commitment to excellence. Links team’s roles and responsibilities to meaningful goals and objectives. Creates a shared sense of purpose which engages the team.
Generating Solutions
Critical Thinking: Evaluates evidence and information for relevance, importance, and reliability. Utilizes a range of sources when gathering information. Provides solid evidence and reasoning to support conclusions and decisions. Focuses on the facts and evidence, working to remove emotion or self-interest.
Problem Solving: Critically evaluates information to identify root issues. Identifies risks, obstacles and opportunities in situations. Makes clear decisions based on appropriate logic and information. Seeks to learn from previous experiences to apply creative solutions where possible.
Directing and Guiding: Prioritizes and coordinates their team’s work in an organized and thoughtful way. Sets clear performance expectations and holds others accountable. Ensures team members are focused on important goals and objectives. Uses methods to track progress of plans and commitments.
ETS is mission driven and action oriented
- We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
- We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
- As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
