About the role
We are seeking a dedicated Customer Support Executive to provide exceptional customer service, address inquiries, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to resolve issues effectively across various channels.
Key Responsibilities:
Customer Assistance: Respond promptly to customer inquiries via calls, emails, and messages.
Issue Resolution: Address customer complaints, provide solutions, and ensure timely follow-up.
Product Guidance: Offer information on products, features, and services to assist customers in making informed decisions.
Order Management: Assist customers with order placements, tracking, cancellations, and refunds.
Customer Relationship Management: Build rapport, gather feedback, and ensure customer satisfaction.
Upselling and Cross-Selling: Recommend additional products or services when appropriate.
Knowledge Sharing: Stay updated on company offerings, policies, and procedures to provide accurate information.
Feedback Analysis: Share customer feedback with relevant teams to improve services.
Documentation: Maintain logs of customer queries and prepare regular service reports.