Senior GIS Consultant

We’re seeking a Senior Customer Success Consultant to take on the role of presales lead for our Defence and National Security customers. This is an exciting opportunity to engage directly in this dynamic and rapidly evolving sector, while helping to shape the future of presales. As part of our close-knit and supportive Pre-Sales team, you’ll work alongside the broader Defence Practice, collaborating with Sales and Professional Services as part of a virtual team. If you have extensive experience both in the Defence sector and with our technology, we encourage you to apply online at www.esriuk.com. We welcome applications for both full-time and part-time roles.

Who are we?

Esri UK sells the world’s leading geospatial software, ArcGIS and we provide a wide range of services to our customers across both public and private sectors in the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects.

The Position

As a Customer Success Consultant (Defence), your key responsibilities will include:

• Providing technical guidance and delivering demonstrations of ArcGIS software and data to support the sales team in the Defence sector.
• Deliver customer success with both new and existing clients within the Defence sector by leveraging your in-depth knowledge of ArcGIS and its industry applications.
• Collaborating with account managers to identify how Esri technology, data, and services can address real-world problems.
• Assisting in identifying and progressing sales opportunities by understanding customer needs, and presenting relevant ArcGIS software and data solutions.
• Supporting marketing campaigns and events, articulating the value of working with ArcGIS through webinars, conferences, and written materials.
• Mentoring and overseeing Graduates and other team members in the delivery of pre-sales activities.
• Providing technical expertise and support to the wider pre-sales team.

This would be a great career move for you if you:

• Are seeking a customer-facing role where you can showcase your expertise in ArcGIS and its application to solving real-world problems in the defence sector. You should also have:
• A strong working knowledge of the ArcGIS system (including ArcGIS Online, Enterprise, Web Apps, Mobile Apps, ArcGIS Pro, and extensions) along with supporting data (such as the Living Atlas and premium data), and a keen interest in GIS applications and industry trends.
• Have confidence in working with both new and existing customers.
• Are able to effectively communicate the business benefits of using the ArcGIS platform and demonstrate how it solves business challenges.
• Can build strong professional relationships with customers and colleagues.
• Possess excellent communication and presentation skills, both written and verbal.
• Are well-organised and able to work collaboratively within a team or independently.
• Are flexible, able to manage your time effectively, and respond to short-notice assignments.
• Have an understanding of the sales cycle and how Esri UK operates as a business.
• Possess excellent analytical and problem-solving skills.
• Desirable: A full UK driving licence.
• Essential: Willingness to travel and stay overnight within the UK.
• Clearance: This role requires the successful candidate to b eligible and happy to obtain SC and DV clearances.

Location – Home or Office Based with travel to face to face meetings and customer sites

• Why join us? We offer a competitive basic salary (starting from at least £45k) plus a generous bonus paying c. 20% per annum
• A great benefits package including: a 6% company pension; Vitality healthcare scheme; gym contribution; cycle to work scheme; family friendly policies, including enhanced maternity and paternity benefits. We believe that as a company we should give back wherever we can and also offer volunteering opportunities for charities that are important to you.
• Flexible working. We all work flexibly and are happy to consider part time and full-time applications, please just detail what you are looking for in your cover letter.

Please apply online on our website www.esriuk.com, including your CV and covering letter detailing your salary expectations. Application deadline: 26th May 2025, however we may contact potentially suitable applicants sooner, so please apply ASAP!

A little more about us ………………….

We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers. NO AGENCIES PLEASE