The Sustainability Cloud
Website:
thesustainabilitycloud.com
Job details:
LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.
Primary responsibilities include (but not limited to):
- Develop and execute customized onboarding plans for new customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.
- Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.
- Configure and set up customer accounts, ensuring accurate data integration and platform customization.
- Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.
- Provide real time solutions related to software, networking, servers issues
- Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.
- Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.
- Collaborate with cross-functional teams to ensure a cohesive onboarding experience.
Key Skill: - Excellent communication, interpersonal, and project management skills.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong analytical and problem-solving skills.
- Familiarity with sustainability and environmental concepts is desirable.
Requirements
- 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.
- Experience with SaaS platforms and data analytics tools is a plus.
- Track and analyze key onboarding metrics, such as time-to-value, customer satisfaction, and adoption rates.
- Provide regular reporting to stakeholders on onboarding performance and customer health.
- Collaborate with internal teams to implement changes and improvements based on customer feedback.
Good to have :
- Familiarity with data analysis and interpretation in the context of sustainability and environmental metrics.
- Understanding of industry standards and regulations related to sustainability, such as, GHG Protocol, and ESG.
- Familiarity with cloud-based platforms, such as AWS or Azure, can be helpful for managing data and applications.
- Familiarity with customer relationship management (CRM) systems, such as ZOHO, can be helpful for managing customer interactions and data
Benefits
- We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
- Personal accidental insurance for you.
- Great company culture.
- Exposure to the fastest growing domain.
- We offer gratuity.
Click on Apply to know more.
