Website:
rightjobs.co.in
Job details:
🚨 Urgent Hiring: Escalation Executive | Furniture E-commerce | Bangalore
A leading furniture e-commerce company is hiring Escalation Executives to manage high-priority customer concerns and deliver exceptional resolution experiences.
CTC : 3.70 to 4.90 (Including 1.20 variable)
Responsibilities
- Handle Inbound/Tickets of the customers via Inbound/L2 team in a fast-paced environment.
- Quickly identifying and understanding customers' needs for escalated calls.
- Performs work in accordance with standardized policies and procedures.
- Provide exceptional service to customers, excelling in empathy and ownership.
- Establish correct expectations, enforce relief and resolve through effective communication.
- Contribute to Quick and Effective problem solving.
- Facilitate customer retention and customer resolution efforts with excellent customer follow-up skills required.
- Ability to accurately, and efficiently document customer interactions within our Software(CRM)
- Consistently meet role-specific Key Performance Indicators (KPIs)
- Ability to handle escalations and diffuse crisis situations
- Should be able to interact with customer and internal stakeholders confidently
Requirement
- Good Knowledge and understanding of product and process.
- Education - Graduation & above
- Excellent communication skills – verbal and written.
- Proficiency in English, Kannada and Hindi is mandatory.
Click on Apply to know more.