Website:
escalatr.in
Job details:
Company Description Escalatr is an AI-enabled, customer-first resolution platform focused on helping individuals resolve complaints swiftly, transparently, and with minimal stress. The company bridges the gap between frustrated consumers and responsive leadership, turning stalled complaints into clear, actionable resolutions.
As the world’s first AI-powered autonomous escalation proxy, Escalatr creates an independent intelligence layer that represents consumers and navigates complex corporate systems.
Operating across brands, industries, and geographies, the platform is designed to drive fair dispute resolution at scale.
Escalatr’s mission is that no consumer should have to fight alone for what is rightfully theirs.
Role Description The Escalation Specialist is a full-time, on-site role based in the Greater Chennai Area. This role involves handling complex customer cases, assessing unresolved complaints, and managing escalation workflows to ensure timely and fair outcomes. You will investigate issues, analyze case data, coordinate with internal teams and external stakeholders, and document each step of the escalation process with clarity and accuracy. Day-to-day responsibilities include providing high-quality customer support, communicating outcomes and next steps to consumers, and leveraging Escalatr’s tools and AI-driven insights to improve resolution effectiveness.
The Escalation Specialist will also contribute to continuous process improvements and share feedback that enhances the overall escalation framework.
Qualifications
- Candidates should possess strong Escalations Management and Escalation handling skills.
- Candidates should possess solid Analytical Skills to interpret data, identify root causes, and recommend solutions.
- Candidates should possess experience in Customer Support, particularly with complex or high-impact cases.
- Candidates should possess excellent Communication skills, including clear written documentation and professional verbal interactions.
- Relevant qualifications such as a bachelor’s degree in business, communications, or a related field are beneficial.
- Ability to work on-site in the Greater Chennai Area and collaborate effectively with cross-functional teams.
- Strong problem-solving mindset, empathy for consumers, and a commitment to fair and transparent resolution.
- Prior experience in dispute resolution, operations, or contact center environments is an advantage.
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