AI Operations

Ericsson is the world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open opportunities to create freedom, transform society and drive solutions to some of our planet's greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. We invite you to join our team. About this opportunity in PA Enablement Platforms, PL AI Analytics Acceleration Are you interested in the enterprise technology trends? Can you give expertise and guidance to digital product owners with regards to AI Operations, and drive compliancy to security and legal requirements for the generative/agentic AI? Do you have strong problem-solving capabilities, enjoy continuous improvement and at the same time are result oriented? Do you like to work in a dynamic, fast paced, and global environment? Then we have an interesting opportunity for you! We are now looking for a person to set-up and lead our AI Operations, to support our journey in radically transforming Ericsson through Automation & AI. What you will do: Create robust governance structure, processes and instructions for AI Operations Drive AI Operations for correct understanding and adherence to processes, methods, and tools Secure operations of automations in production through efficient incident, problem and change management, to maximize automation utilization Use strong leadership skills with experience in managing cross-functional teams and fostering collaboration among diverse stakeholders. Set up processes for ongoing monitoring and maintenance of AI Agents. This includes tracking performance, identifying potential issues, and making necessary adjustments to ensure continued effectiveness Create a feedback loop where insights from the maintenance AI operation feed back into the development process, driving continuous improvement and optimization Ensure that data is collected, stored, and used in compliance with regulations like GDPR or CPRA Drive/participate in relevant assessments/audits Work with the product owners to set-up DevOps as the AI Operations model Performance reporting of AI Operations OKR/KPI The skills you bring: You have a relevant technical qualification or degree and 8+ years of working experience, most of them within IT operations, IT program and project management, transformation projects or similar Strong technical acumen and ability to adopt emerging technologies Knowledge of Automation and AI technologies and industry-standard methodologies Extensive competence in security and compliance and the implications Strong strategic thinking, problem-solving, and decision-making abilities The ability to break down barriers to support a speedy execution in a high pace environment Communication and collaboration skills are key Proficient in written and spoken English.

Ericsson is the world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open opportunities to create freedom, transform society and drive solutions to some of our planet's greatest challenges. We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment.