Trading Platform Support Engineer

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.

At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility.

Think finance is stuffy? Think again.

We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Platforms Team would like to welcome a dynamic and engaged

Trading Platform Support in our office in Amman

This is an established position, and its primary objective is to ensure smooth operations and effective L1 and L2 support to our team and B2B clients globally.

Responsibilities

• Support all users’ 1st line, 2nd line, and some 3rd line requests locally and globally.
• Manage, maintain and support MT4, MT5, PrimeXM Xcore, OneZero Hub and FxCubic configurations.
• Monitor daily trading activities such as rejections, latency, NOPs, and slippage.
• Monitor Trading Platform related logs, and identify and resolve any potential issues.
• Conduct end-to-end trade investigations.
• Complete periodic tasks, such as pre-market opening checks.
• Cooperate with trading and trade ops teams to ensure the correctness of the trading flow.
• Manage tickets and requests in a timely manner considering the business sensitivity and urgency

Experience Requirements

• Bachelor’s degree in Computer Science, Information Technology or any other related discipline
• 3+ years of professional experience, of which min. 2 years in a busy trade/application support in a 24/5 environment
• Knowledge of Bridge Providers/FIX Engine, PXM, OneZero, FxCubix
• Trading Platform/Admin/Manager Experience: MT4, MT5
• Knowledge of the FX and CFD industry
• Robust skill level in MS office
• Robust skill level in FIX API and FIX protocol knowledge
• Database/SQL query/scripting experience is a plus
• Equities/Options and crypto knowledge is a plus
• Quick learner and eager to grow professionally
• Good business understanding of trading, liquidity, aggregation, and execution
• Excellent analytical and logical thinking skillsets
• Great team player with the ability to work unsupervised
• Comfortable working in a fast-paced environment and able to multitask

Perks

Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.

The benefits you can expect at your Equiti workplace include:

• Competitive salary package
• Performance-based bonus
• Medical insurance coverage for employees and family members
• Smart working options
• Employee wellness initiatives
• Personalized career development
• Company lunch in the office
• Regular company events

With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.

Equiti is an equal opportunity employer.