Position Summary
The Inside Sales Representative is responsible for converting technician inspections and customer requests into approved work, managing customer communication through Work-in-Progress (WIP) meetings, onboarding new customers, and proactively driving fleet maintenance revenue.
This role is a critical link between sales and service, ensuring that all identified work is accurately estimated, clearly communicated, and consistently followed through to approval or resolution. The Inside Sales Representative plays a key role in driving revenue, maintaining customer satisfaction, and ensuring a seamless customer experience from estimate to execution.
This position is highly collaborative, internally and externally facing, and requires strong communication, organization, and follow-through.
About Equipment Experts
Equipment Experts, Inc. is proud to have been named one of Seattle Business Magazine's 2023 and 2024 Best Companies to Work For! https://seattlemag.com/best-companies/sizes/small
Our company operates most of its service work around the Puget Sound area and has performed occasional service work in neighboring states including Alaska, Oregon, Idaho, and Utah. Equipment Experts' mission is to drive our customers' ability to deliver excellence safely, impacting people through the power of production. We work on a wide variety of equipment from diesel trucks, forklifts, heavy equipment, aerial equipment, air compressors, and generators. Our core values are the backbone of our business and guide our hiring process: we operate with Safety, Integrity, Communication, Alignment, Accountability, and are Results oriented.
Performance Objectives
- Deliver accurate, timely estimates based on technician inspections and customer requests
- Maintain consistent and proactive communication with customers until all estimates are resolved
- Successfully convert estimates into approved work to drive revenue
- Conduct effective WIP meetings that provide clarity, build trust, and move work forward
- Ensure all customer onboarding is smooth, professional, and aligned with company processes
- Maintain complete and accurate tracking of all estimates, approvals, and declines
- Capture customer feedback and escalate concerns to leadership when necessary
- Demonstrate strong follow-through—no estimate or customer request is left unresolved
Scope of Work
- Heavy duty trucks
- Forklifts
- Heavy Equipment
- Aerial Equipment
- Minor fleet automotive work