Project and Program Manager

• Applies a range of structured planning approaches to develop, facilitate, and lead complex business cases, program plans, schedules, and financial models (e.g., ROI, cost–benefit analysis). 

• Utilizes enterprise project and program management tools to build integrated, cross‑functional plans aligned to business strategy. 

• Anticipates dependencies, constraints, and impacts across teams, systems, and regions to ensure realistic and achievable delivery plans. 

Stakeholder Management 

• Engages with a diverse group of internal and external stakeholders, including senior leaders, functional teams, customers, and governance bodies. 

• Actively listens to understand stakeholder needs and priorities, building trusted and productive relationships. 

• Applies strong influencing and negotiation skills to align stakeholders, navigate differing perspectives, and resolve challenging situations constructively. 

Communications 

• Adapts communication style and methods (written, verbal, executive‑level presentations) to suit the audience and program needs. 

• Ensures consistent use of standardized project and program management tools, templates, and reporting mechanisms. 

• Serves as a subject matter resource for best practices and continuous improvement in program and project management standards. 

Risk Management 

• Identifies, assesses, and manages risks at both the project and program level, with awareness of broader strategic and operational impacts. 

• Applies analytical and lateral thinking to address issues, evaluate options, and implement effective solutions. 

• Collaborates with cross‑functional teams to proactively mitigate risks and resolve issues in a timely manner. 

Project / Program Delivery 

• Owns end‑to‑end delivery of multiple related projects that enable a specific business or functional strategy. 

• Tracks progress, manages dependencies, and ensures delivery against scope, schedule, quality, and financial targets. 

• Mentors and supports junior project and program team members, fostering capability building and knowledge sharing. 

Resource Management (People, Financials, Vendors) 

• Effectively plans and manages program resources, including people, budgets, and external suppliers. 

• Addresses resource constraints and budgetary challenges through collaboration, problem solving, and informed decision‑making. 

• Manages vendor relationships and resolves issues or disputes independently while maintaining strong partnerships. 

Customer Care (Customer Care & Experience Roles) 

• Leads large‑scale, complex, multi‑site and multi‑regional customer deployments involving cross‑functional and cross‑regional teams. 

• Engages with customer executives at the program level, presenting status, risks, and outcomes clearly and confidently. 

• Partners with customers to develop integrated program schedules aligned with their business requirements. 

• Holds internal stakeholders accountable for commitments and delivery milestones. 

• Maintains a strong working knowledge of Equinix products, services, and operational processes. 

• Documents lessons learned and shares insights to strengthen future program delivery. 

Qualifications 

• Typically, 7+ years of progressive experience in project and/or program management preferred. 

• Diploma or Bachelor’s degree in a related field (e.g., Business, Engineering, Information Technology) preferred, or equivalent professional experience. 

• Project or program management certification (e.g., PRINCE2 Practitioner, PMP, PgMP, or equivalent) preferred.