Support Engineer - Career

What you'll do Provide prompt and accurate feedback to business, stakeholders, with proactive communication Research, diagnose, troubleshoot and identify solutions to resolve customer reported issues which includes application architecture/security/infrastructure Follow the SLA for issues with respect to the severity Establish a strategy of continuous delivery risk management that enables proactive decisions and actions throughout the delivery life cycle Measure and improve delivery productivity for all P1 and P2 support engineers Participate in architecture, design, and code reviews with the software development teams Collaborate with other support engineers to plan and organize the development of our systems. Proactively identify issues within the system or within international BU operations and/or infrastructure, security concerns, data concerns, and create a remediation plan to solve the issue permanently Proactively creating tickets/escalation when needs are identified to correct recurrent issues with BU's; as well as modernize technology in application stack Support, Manage, Optimize and Monitor all profiles, rules, configuration, certificates and software licenses on all environments and take appropriate action in the event of non-compliance with security requirements Develop prototypes to prove out key design concepts and quantify technical constraints Work with the architects and development team to ensure proper metrics instrumentation done in software components What experience you need Bachelor Degree in Computer Science, Engineering, or equivalent industry experience Should have 6+ years work experience as a technical support engineer or similar role. Hands on 2+ years Java development experience including the ability to test coding, find errors, and make corrections to provide quality code (SpringBoot) Hands on experience with databases (sql, nosql) Strong knowledge of UNIX systems (Linux, Redhat) Working knowledge of Git, CI/CD tools (Jenkins, GO, ...) Solid research skills with an emphasis on finding and using information quickly What could set you apart 1+ years of proven Cloud experience DevOps experience is a plus. Google certifications Knowledge of Amazon Web Services Scala development experience Experience with BigData Strong understanding or a keen interest in Machine Learning Familiarity with the following GCP services: Cloud Data Studio, Looker

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.