Overview
How You’ll Make an Impact
As part of our transformation to a unified delivery model, Epsilon has formalized the Engagement Management function to orchestrate delivery of our products and services to our clients. Moving from product-centric teams to functional service teams adds complexity and requires greater attention to the way we engage clients, and Engagement Management drives client outcomes and value through day-to-day partnership with clients and internal teams. We lead orchestration and integration of Epsilon teams, products and services to deliver contracted work in a more consistent manner across functional teams.
What You’ll Achieve
- Work within the Engagement Management team to execute activities for our client accounts.
- Help to ensure client satisfaction with contracted Epsilon products and services
- Collaborate effectively across teams to deliver Epsilon products and services
- Support the engagement management team for assigned Client(s) by understanding financials, facilitating processes, and documenting key aspects of engagement
- Responsible for day-to-day engagement of program execution:
- Coordinating activity across Epsilon and client/partner teams
- Ensuring accurate documentation is in place to support campaign management (e.g., BRD writing/reviews, status reporting, operational reporting)
- A good understanding in client’s standard operating procedures (SOPs) and timelines
Who You Are
- What you’ll bring with you:
- Working on a team that provides day-to-day execution of a client project while receiving guidance and development from senior staff
- Collaborate with internal teams to maintain service quality throughout and after each engagement
- Working in a large, multicultural, and “matrixed” organization that is geographically dispersed
- Why you might stand out from other talent:
- You have a collaborative mindset
- You enjoy breaking down and solving problems
- You enjoy working with clients and delivery teams
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
Base Salary: $64,000-$84,000
In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
Benefits
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
