This position is year round and will begin with summer programs (8 AM - 4 PM)
The Front Office Manager (FOM) oversees the school’s front office and serves as the primary point of contact for students, families, and visitors. This role ensures a welcoming, organized, and secure environment while managing attendance, student flow, and front office systems. In partnership with the Principal, the FOM supports consistent execution of student-facing systems, including attendance, communication, and campus flow.
Experience:
- Experience in front office, administrative support, customer service, or a related role
- Ability to manage a fast-paced, high-interaction environment with strong organization and follow-through
- Experience with office systems or databases (Blackbaud or similar preferred)
- Experience handling confidential information with discretion
- Experience in a school setting preferred
Personal Qualities:
- Warm, professional presence with the ability to make students, families, and visitors feel welcome
- Highly organized with strong attention to detail and follow-through
- Calm and composed in a fast-paced environment with frequent interruptions
- Clear, courteous, and friendly communicator with students, families, and staff
- Dependable and consistent in managing daily responsibilities
- Maintains discretion and confidentiality at all times
Job Responsibilities:
Front Office Management
- Oversee the daily operation of the front office, ensuring a welcoming, organized, and professional environment
- Serve as the first point of contact for students, families, visitors, and staff
- Maintain consistent front desk coverage and manage daily workflow and priorities
- Maintain a clean, organized, and functional front office space
- Exercise judgment in prioritizing competing demands in real time
Reception and Communication
- Manage phones, front desk email, and in-person inquiries
- Greet and assist all visitors and ensure a positive, professional experience
- Communicate and route messages, requests, and immediate needs to the appropriate individuals in a timely manner
Student Services and Attendance
- Maintain accurate daily attendance records in Blackbaud
- Manage student check-in, check-out, early dismissals, and late arrivals
- Track and maintain documentation related to absences and medical notes
- Communicate daily attendance to families and follow up on unreported absences in alignment with school policy
- Ensure consistent implementation of attendance procedures and escalate patterns of concern to the Principal
Safety and Visitor Management
- Monitor front desk security and control visitor access to campus
- Ensure all visitors follow established sign-in and safety procedures
- Maintain awareness of school safety protocols and respond appropriately
Health and Student Support
- Provide basic first aid and administer medications as trained and authorized
- Respond to student needs during the school day and escalate concerns as needed
- Communicate with families regarding minor health concerns
Administrative Support
- Provide administrative support to faculty and leadership as assigned
- Maintain organized front office systems and records
- Support day-to-day school operations through consistent and effective front office execution
Reporting Relationships:
The Front Office Manager reports to the Principal