Customer Success Executive

About the Company

Epik is a pioneering platform transforming e-commerce with its unique "Try and Buy" model. We empower consumers to experience products at home before making a purchase, reducing friction and increasing confidence in buying decisions. Our innovative approach blends convenience, trust, and technology to help brands boost conversion rates while enhancing customer satisfaction. At Epik, we're reimagining the future of online shopping.

Job Title: Customer Success Executive

Location: Bangalore, India

Experience Required: 1–3 Years from D2C background

Languages: Fluent in English and Hindi (Kannada preferred)

Job Type: Full-time

Key Responsibilities:

Outbound Communication:

• Make outbound calls to customers to confirm and book demo appointments.
• Engage and follow up with customers via WhatsApp to share product/demo information and finalize bookings.

Demo Coordination & Allocation:

• Allocate demos to field demo specialists based on their geographical zones.
• Monitor demo schedules and ensure efficient resource utilization.

Inbound Query Handling:

• Manage incoming WhatsApp messages, emails, and calls from customers.
• Provide timely, clear, and helpful responses to address customer needs.

Data Management:

• Maintain up-to-date records of calls, bookings, and interactions in CRM systems.
• Use Google Sheets to track, update, and report key metrics related to demos and customer engagement.

Requirements:

• 1–3 years of experience in customer support, coordination, or tele sales roles from D2C background.
• Excellent communication skills in English and Hindi (Kannada is a plus).
• Proficient in Google Sheets, CRM tools, and WhatsApp Business platforms.
• Strong organizational skills with the ability to handle multiple tasks and priorities.
• Customer-first attitude and problem-solving mindset.
• Experience in managing field staff or logistical coordination is a bonus.

What We Offer:

● A high-growth environment with opportunities to take ownership.

● Dynamic, supportive team culture focused on customer delight.

● Exposure to innovative customer experience strategies in consumer tech

To Apply: Send your resume to careers@getepik.in or Contact 9740784460