Customer Access Admin

Job Title: Customer Access AdminLocation: Bangalore, India (Permanent Work From Home)Shift Timings: 7 PM IST to 4 AM IST (Inclusive of 1-hour break, shift allowances applicable) Job Summary: Customer Access Admin Enverus is a leading energy SaaS company offering cutting-edge predictive and prescriptive analytics to help customers make informed decisions and increase profitability. As a Customer Access Admin, you will play a crucial role in managing customer accounts, troubleshooting login and data-related issues, and ensuring smooth user access to our platforms. This role requires strong problem-solving skills, excellent communication abilities, and the capacity to work in a dynamic environment while ensuring customer satisfaction. If you are looking for an opportunity to grow in a fast-paced, technology-driven company, this is the perfect role for you. Key Responsibilities: Customer Access Admin Troubleshoot and resolve technical issues related to customer accounts and access. Respond to internal and external stakeholder issues within agreed SLAs. Escalate complex issues to the appropriate teams while ensuring proper tracking and resolution. Assist support agents in resolving customer login and data-related problems by identifying the root cause and explaining solutions. Stay up-to-date with new products, services, and system updates to provide the best possible support to customers. Process tickets related to account renewals, upgrades, and new client setups within specified SLAs. Ensure consistency of customer account data across multiple databases. Maintain internal documentation and resources for team members while assisting in training new employees. Provide first-level support for Enverus software applications, products, and services via email. Respond effectively to customer queries by using active listening and personalized problem-solving approaches. Record and track customer interactions in helpdesk ticketing software. Analyze reported issues to assess their impact and drive prioritization discussions. Collaborate with Senior Customer Support Analysts to resolve escalated tickets. Contribute to process improvements to enhance customer satisfaction and operational efficiency. Perform additional tasks as assigned by the manager. Required Qualifications and Skills: Customer Access Admin Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. 1+ years of experience in customer support, technical support, or a similar role. Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. Proficiency in ticketing systems and CRM tools (e.g., Zendesk, Salesforce, ServiceNow). Excellent written and verbal communication skills in English. Ability to work independently as well as in a team-oriented environment. Strong organizational and time management skills to handle multiple tasks simultaneously. Familiarity with SaaS applications, cloud-based software, or access management is a plus. Willingness to work in night shifts, including rotating holidays and weekends. Benefits: Permanent work-from-home opportunity. Competitive salary with shift allowances. Performance-based variable compensation. Professional development and training programs. Growth opportunities within a dynamic and fast-paced organization. A supportive work environment with a strong focus on work-life balance.

Enverus is a leading energy SaaS company offering cutting-edge predictive and prescriptive analytics to help customers make informed decisions and increase profitability.