Selloship
Website:
selloship.com
Job details:
Role Overview:
We are looking for a dynamic and strategic Key Account Manager (KAM) who will be responsible for managing and growing relationships with our enterprise clients. This role goes beyond traditional account management and involves end-to-end ownership of key accounts, focusing on client retention, revenue growth, and long-term partnerships.
Key Responsibilities:
🔹 EnterpriseClient Management
Handle a portfolio of enterprise clients
Act as the primary point of contact for all key accounts
Build strong, long-term relationships with decision-makers
🔹 Client Retention & Growth
Ensure high client retention rates through proactive engagement
Identify opportunities for upselling and cross-selling logistics solutions
Drive revenue growth from existing accounts
🔹 Strategic Account Planning
Develop and execute account growth strategies
Understand client business models and align logistics solutions accordingly
Monitor client KPIs and ensure service excellence
🔹 Stakeholder Management
Coordinate with operations, sales, and support teams to deliver seamless service
Escalation handling and quick resolution of client concerns
Ensure alignment between client expectations and internal execution
🔹 Performance & Reporting
Track account performance, revenue metrics, and client satisfaction
Share regular reports, insights, and improvement plans with leadership
Maintain CRM data and account documentation
🔹 Process Improvement
Identify gaps in service delivery and suggest improvements
Drive initiatives to enhance client experience and operational efficiency
Key Skills Required:
Strong client relationship management skills
Excellent communication & negotiation abilities
Deep understanding of logistics / supply chain operations
Strategic thinking with a problem-solving mindset
Ability to manage multiple high-value accounts simultaneously
Preferred Qualifications:
Experience in 3PL / logistics / e-commerce supply chain
Proven track record in client retention & account growth
Exposure to handling enterprise or premium clients
What We’re Looking For:
Someone who thinks like a KAM, acts as a client partner, and drives business impact through relationships — not just transactions.
Click on Apply to know more.