Website:
clevanoo.com
Job details:
Job : .Net Engineering (Manager or lead)
Location – Remote (India)
Duration : Contract
Key Responsibilities
Role Summary
The Engineering Manager will lead a managed services team responsible for supporting and enhancing an enterprise application built on the .NET platform. This role owns ticket management in line with defined SLAs, data fixes, maintenance and development of SSIS/SSRS components, and creation of monthly MSR reports. The Engineering Manager will provide strong technical leadership, ensure operational excellence, and drive continuous improvement across the engagement.
Key Responsibilities
Service Delivery & Ticket Management
Own and oversee day-to-day ticket management for the application support function.
Ensure tickets are triaged, prioritized, and resolved within agreed SLAs
Review recurring incidents, drive root cause analysis, and implement preventive measures.
Approve and oversee any data fixes aligned with change control and audit requirements.
Technical Leadership (.NET & Data Platform)
Provide hands-on technical leadership and guidance for enterprise applications built on the .NET platform (.NET, C#, ASP.NET).
Guide design and implementation of fixes, enhancements, and change requests.
Maintain code quality, security, and performance standards across the managed service.
Oversee maintenance, enhancement, and creation of SSIS jobs to support data integrations and scheduled operations.
Oversee maintenance, enhancement, and creation of SSRS reporting packages, including deployment and troubleshooting.
Ensure ETL and reporting solutions are reliable, performant, and adequately monitored.
Reporting & Governance
Create and maintain the monthly Managed Service Report (MSR), including SLA adherence, ticket trends, incident summaries, and continuous improvement actions.
Prepare and deliver regular status reports and dashboards to stakeholders, covering ticket volumes, progress, risks, and issues.
Participate in and lead governance/review meetings with customer and internal leadership.
People Management & Operations
Lead and mentor a cross-shift support team ensuring adequate staffing, handovers, and escalation paths.
Assign work, set priorities, and monitor team performance against SLAs and quality metrics.
Foster a culture of accountability, collaboration, and continuous improvement.
Support hiring, onboarding, training, and performance reviews of team members.
Process & Quality
Ensure adherence to ITIL / support best practices for incident, problem, and change management.
Define, document, and continuously improve runbooks, standard operating procedures, and knowledge base articles.
Identify opportunities to automate repetitive tasks, improve efficiency, and enhance customer satisfaction.
Required Skills & Experience
Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
Proven experience (typically 8+ years) in software development and application support, with at least 3+ years in a technical leadership or engineering manager role.
Strong experience with the Microsoft .NET stack: .NET, C#, ASP.NET.
Hands-on experience with SQL Server, SSIS (designing/maintaining ETL jobs), and SSRS (report design and deployment).
Demonstrated experience managing production support / managed service engagements with strict SLAs.
Strong understanding of incident, problem, and change management processes.
Experience managing and mentoring distributed or multi-shift teams.
Excellent communication skills for stakeholder management, status reporting, and governance meetings.
Strong analytical and troubleshooting skills with a focus on root cause analysis and long-term fixes.
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